1. Introduction
Techrode Solutions Limited ("we," "our," or "us") operates the Unicom360 unified communication platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication services, including SMS, Voice, Email, WhatsApp Business, Telegram, and RCS messaging.
2. Information We Collect
Personal Information
- Contact information (name, email address, phone number)
- Business information (business name, business type, business address, business tax number, passport of company director/owner, tax certificate and business registration certificate)
- Account credentials and authentication information
- Billing and payment information
Communication Data
- Message content and metadata
- Delivery status and timestamps
- Contact lists and recipient information
- Communication preferences and settings
Technical Information
- IP addresses and device identifiers
- Usage data and analytics
- API access logs and system performance data
- Browser information and session data
3. How We Use Your Information
- Provide and maintain our communication services
- Process and deliver messages across multiple channels
- Manage your account and provide customer support
- Process billing and payments
- Improve our services and develop new features
- Comply with legal obligations and regulatory requirements
- Prevent fraud and ensure service security
4. WhatsApp Business Integration
When using our WhatsApp Business messaging services:
- We process messages in accordance with WhatsApp Business API terms
- Message content is transmitted securely through WhatsApp's infrastructure
- We maintain delivery status and metadata for reporting purposes
- We do not store WhatsApp message content longer than necessary for delivery
- Recipients' consent is required before sending WhatsApp Business messages
5. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To service providers who assist in our operations (under strict confidentiality agreements)
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- In connection with a business merger, acquisition, or sale
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
Message delivery logs are typically retained for 90 days, while account information is retained for the duration of your account plus 7 years for compliance purposes.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to processing of your information
- Data portability (receive a copy of your data)
- Withdraw consent where processing is based on consent
9. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Techrode Solutions Limited
Email: [email protected]
Address: Lusaka, Zambia